Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by aggrievementxgm. Our goal is to ensure transparency and fairness in our refund practices while protecting the rights of both the customer and aggrievementxgm.

Scope and Applicability

This policy applies to all customers who purchase services from aggrievementxgm. By engaging with our services, you agree to comply with the terms set forth in this Refund Policy.

Definitions

  • Service(s): Refers to all travel-related services offered by aggrievementxgm, including but not limited to guided tours, travel packages, and accommodations.
  • Customer: Any individual or entity that purchases services from {{SITE_NAME}.
  • Refund: The return of funds to the Customer for services not rendered or canceled in accordance with this policy.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • If the Customer cancels the service at least 30 days prior to the scheduled start date, a full refund will be issued.
  • If the Customer cancels between 15 to 29 days prior to the scheduled start date, a 50% refund will be issued.
  • No refunds will be issued for cancellations made less than 14 days prior to the scheduled start date.
  • In the event that aggrievementxgm cancels the service for any reason, a full refund will be issued to the Customer.

2. Refund Process

To request a refund, Customers must:

  • Submit a written request via email to [email protected].
  • Provide proof of purchase, including the order number and details of the service.
  • Include the reason for the refund request.

Refund requests will be processed within 14 business days from the date of receipt. Refunds will be issued using the original payment method.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate and complete information when requesting a refund.
  • Review and understand the terms of this Refund Policy prior to purchasing services.

Limitations and Disclaimers

aggrievementxgm shall not be liable for any indirect, incidental, or consequential damages arising from the cancellation of services or the refusal of a refund. This includes, but is not limited to, loss of profits, loss of business opportunities, or any other financial loss.

This Refund Policy does not affect your statutory rights as a consumer under Slovak law.

Data Protection/Security

All personal data provided in connection with refund requests will be processed in accordance with our Privacy Policy, which complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Changes to Policy

aggrievementxgm reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: aggrievementxgm
  • Phone: +4219011021794
  • Email: [email protected]
  • Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.